Support
We answer
the phone.
Four people make these, and the same four fix them. Nothing here is handled by a portal, and there is no tier above the person who reads your email.
01
Service
Out of warranty is not the same as out of luck.
- Warranty
- Two years, parts and labour, from the date on your test sheet
- Out of warranty
- Flat bench fee, plus parts at what they cost us
- Turnaround
- Usually ten working days from arrival
- Accidental damage
- Still fixable. Send a photograph and we will quote
- Parts
- Knobs, cheeks, jacks and encoders sold individually, indefinitely
- Where to write
- bench@oscilla.example
02
Documents & firmware
Published for every instrument, including the ones we no longer make.
- Field · OS-1
- Manual, schematic, calibration notes — firmware 2.4
- Tide · OS-2
- Manual, schematic, expression pedal wiring — firmware 1.8
- Dusk · OS-3
- Manual, schematic, pad sensitivity guide — firmware 1.6
- North · OS-4
- Manual, schematic, clock and gate specification — firmware 3.1
Firmware goes on over USB from any browser that speaks WebMIDI, and every release stays downloadable — including the one you preferred.
03
Asked often
- Will these work with my modular?
- Yes — clock, gate and pitch are standard levels
- Is there a plugin version?
- No, and there will not be
- Can I buy just the boards?
- Field and Tide, yes. Write to the bench
- Do you ship abroad?
- Everywhere, at cost, duties shown before you pay
- Second-hand units?
- We service any of them, whoever you bought it from